1. Categories of information collected
We don’t require an account for you to enter your starting point ( Private Villa ) nor to reach the open areas of Polis. You are required to have a account to use the areas and features of Polis ( es: you will require a University account to take classes ). We do no require you to have a single account to use all or most of the services offered by Polis or third parties.
- Information about your device:
When you use our services we may collect specific information about your device, and across your devices, such as the product model, serial number, operating system, device settings, device performance, device and advertising identifiers, Internet service provider, IP address and other unique personal or online identifiers. If you or your device experiences an error, we collect information about the error, the time the error occurred, the application or features being used, the state of the application when the error occurred, and any communications or content provided at the time the error occurred.
- Your content:
- Your purchases:
Some of our services allow you to make purchases. If you use any of our services to make a purchase, we may collect information about the purchase. This could include payment information, such as your credit card number, account authentication information, and contact information like your billing and shipping address.
- Location information:
With your explicitly consent, we would collect location information only when needed to satisfy a request from the user ( es: the shipping address to ship a product). Location information will only be used only for the purpose we declare before the collection.
- Information from other sources:
We may also receive information about you from other sources, including from users of our services, third party that operate on our platform. Or third-party services and organizations.
2. How we use your information
We use the information that you give us and the information we collect to deliver, maintain and improve our services, including for the performance of troubleshooting, data analytics, testing, research, statistical analysis and surveys. We also use this information to provide you with services that you request, develop new services, allow you to participate in interactive features of our service, keep our services, business and users safe and secure, comply with applicable laws and regulations, and to protect or exercise our legal rights or defend against legal claims.
Whenever you contact us, we use the information that you provide to us to help resolve your. We also use information, such as your email address, phone number, or service message account number ( es: Telegram, Signal ) to respond to you when you contact us. To make sure you are informed about changes to our policies and terms.
We do not, and have no intention of selling your information.
3. How your information is shared
- Third-party service providers working on the Polis platform:
To ensure the function of third party services we may share a required number of personal information, mentioned above, or all of your personal information. ( es: payment processing, customer service, email deployment, security and performance monitoring )
- Legal purposes:
We may share your information to comply with legal process, respond to claims or inquiries, enforce our terms, or protect and defend the rights, property or personal safety of our operations, our users, or the public.
- When you use a third-party services on the platform:
If you access third-party services ( es: Universities, Shops, multiplayer game ) through our services, these third-party services may collect information about you, in accordance with their own privacy policies.
- With your consent:
If we need to share personal information we will request your consent and inform you before we collect the information.
4. Your controls, choices and rights
We offer you choices regarding the information we collect, how the information is used, and how it is shared. These choices include the ability to update, or delete information you have provided to us or information we have collected. Including the ability to opt-out of receiving notifications, promotions, offers or other advertising from us.
- Private Villa:
The area of Polis called Private Villa is not accessible by us. It is your own private and encrypted area. We cannot collect information on that area.
- Heath care area:
The heath area is designed to be used by health care providers and they’re patient. Is therefore designed to work on a end-to-end encryption between the health care provider and the patient. Everything that happens in that area is not accessible to us.
5. Information retention and information security
Personal information will be retained, in accordance with applicable laws. We have taken all reasonable measures to protector your information from theft, misuse, unauthorized access and destruction. But no matter of our effort no security can be guaranteed as impenetrable. Please note that are not responsible for protecting the security of information you give to third-party services that operate on Polis.
6. Information about children
Our services are not meant to be used by children and we do not advertise to children. The third-party services are forbidden to advertise to children or accept children as customer. If we suspect a child is using our service he/she will be kicked out.